Shipping policy

SHIPPING

• Please allow an estimated 2-3 weeks excluding holidays. Tracking will be provided via Shopify, once your order has shipped. 

• Although we expect that every delivery reaches its destination on time, occasionally packages are handled incorrectly by carriers. Since we have no control over other countries or their postal systems, we waive all liability as soon as the package arrives in the destination country.

• International customers please note International shipments are sent Delivery Duties Unpaid (DDU). Customers are responsible for paying any duties, customs, VAT and/or taxes required by their country upon delivery.

• Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. 

• While many orders make it through customs without issues, the customs agency in your country may require you to sign any required forms before receiving your package. It is the recipient's responsibility to check with their country's customs office to verify any fees as we are unable to provide the recipient with the exact amount of the charges. By completing your order you agree to pay all applicable fees.

• If your package is seized by customs officials for any reason whatsoever, we will not issue a refund unless all products are returned to us in their original condition. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded. If you have any questions, we encourage you to contact your local customs office, as we cannot advise you about your country's customs policies.

• The customer is responsible for submitting their address correctly when placing an order. If your package is returned to sender due to an incomplete address, we are happy to arrange for reshipment once we receive the package at our facility if the customer would like to cover the cost for a second delivery attempt.

We cannot be held responsible for stolen/missing packages. If the package is marked as delivered and has not yet arrived, the recipient is ultimately responsible for contacting the post